Refund policy

(ABN 87 647 709 831) and trading as Oscar's Bakery Cafe is bound by Australian Consumer Law (ACL) to provide refunds in certain circumstances. This policy sets out our obligations. 

We are not required to provide a refund or replacement if you change your mind. 

But you can choose a refund or exchange if an item:

1. has a problem that would have stopped someone from buying the item if they had known about it; 

2. is unsafe; 

3. is significantly different from the sample or description relied upon when ordering; 

4. is not fit for consumption; or 

5. has not been supplied.

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To obtain a refund or replacement, please return your order at our Cafe or call us immediately, with your details and explain the basis of your refund request.

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In most cases, the order must be returned before a full refund can be considered.

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If the problem is not major, we will replace the item within a reasonable time. If it is not replaced in a reasonable time you can choose a refund or replacement. 

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Following approval by Oscar's Bakery Cafe, the agreed amount will be refunded to you in cash or as a refund onto your credit card subject to the payment method used in the original transaction.

All claims must be made within a reasonable time from the time of receipt, so we can respond appropriately to the request.

Oscars Bakery Cafe

AUTHENTIC ARTISANS PTY LTD | ABN 87 647 709 831